Softech FAQ

FAQ

 

How can I be confident of the quality and reliability?

SOFTECH Quality is a main priority. We do everything to ensure our customer satisfaction. The goal of our company is to build customized software applications and management information systems that meet the highest standards of quality. We "get into your head" and develop a deep understanding of your needs, wants and expectations. The result is an exceptional product.

Do you provide post-development maintenance?

Yes, we do support all software we design on the basis of a product license. This generally includes bug-tracking and fixing. Feature enhancements and developments are handled.

How do you deal with urgent bug fixing?

We are doing our best to avoid programming errors in products delivered to our customers. However, everybody familiar with software development practice knows that from time to time bugs appear even in the highest quality products. We are trying to fix bugs as soon as possible.

How detailed set of requirements do you require from us?

It's an interactive process. For successful design project realization we need a detailed specification. You should point all your preferences concerning style, color gamut, shapes. Also we need to know your project specification, description of the application the design will be developed for. It would be great to have demo versions of your programs for further design development.

What time zone is SOFTECH in?

We are located in +5:30 GMT time zone. The exact time of contact is certainly whatever suits you best, but it is best to make a time at which you can meet daily. A planned daily meeting makes the development process go much more smoothly.

What if I'm not sure of what kind of service I need?

Contact our experts and they will assist you in turning your specific business needs and requirements into technical specification for your software.

I would like to see transition previous projects?

About 33 successful software projects are added to our portfolio every year and our competence is proved by numerous success stories and testimonials from our satisfied customers and the case studies of successful projects.

Can remote communication influence the effectiveness of transition's work?

Our experience in software development proved that long distance communication can by no means hamper the project flow. First of all, the customer chooses the most convenient and fast communication channel and can easily switch to a different one. Secondly, we ensure excellent communication skills of transition personnel even at the selection stage. What is more, on request our technical expert can come to your facilities to speed up the project and enhance cooperation with your in-house team.

What if my question is not answered on this page?

The most convenient way of making contact seems to be via the Internet. E-mail is a quick way to send information, questions, and comments. You can send your questions and comments to the following E-Mail info@softechgrouponline.com